This Privacy Policy explains how LUMENKAIRO AI LTD ("Master AI," "we," "us") collects, uses, discloses, and protects personal information when you visit this site or purchase our digital Products, including customers located in the United States. It also explains the choices and rights available to you.
LUMENKAIRO AI LTD · Company No. 17016962
128 City Road, London, EC1V 2NX, United Kingdom
Privacy inquiries: support@creatorsai.shop
01 Information we collect
Information you provide directly
- Name, email address, and billing details entered at checkout;
- Payment information — collected and processed directly by our payment processor (Stripe-based infrastructure); we do not store full card numbers on our own servers;
- Messages you send to our support team, including any files or screenshots you choose to share.
Information collected automatically
- Device and usage data such as IP address, browser type, pages viewed, referring URL, and timestamps;
- Course-progress data, such as which lessons you have accessed, so we can track your access and support you effectively;
- Cookies and similar technologies, described in Section 3 below.
02 How we use your information
We use personal information to: process payments and deliver purchased Products; provide customer support and respond to inquiries; send transactional emails (receipts, access links, policy updates); maintain the security and integrity of our site; comply with legal and tax obligations; and, where you have opted in, send marketing communications about new Products.
Our legal bases for processing include performance of the contract with you, our legitimate business interests (such as fraud prevention and service improvement), compliance with legal obligations, and, for marketing, your consent, which you may withdraw at any time.
03 Cookies & analytics
We use cookies and similar technologies for essential site functionality (e.g., keeping you logged in, remembering checkout progress) and for analytics (e.g., understanding which pages and Products are most useful) via third-party analytics providers. You can control non-essential cookies through your browser settings or any cookie banner presented on the site; blocking essential cookies may affect site functionality.
04 Stripe & payment processing
Checkout and payment processing are handled by a third-party checkout provider running on Stripe's payment infrastructure. When you make a purchase, your payment details are sent directly to that processor under its own privacy policy and security standards (Stripe is PCI-DSS Level 1 certified). We receive limited transaction data — such as the last four digits of your card, transaction amount, and billing email — needed to confirm your purchase, deliver the Product, and handle support or refund requests.
05 Other third-party service providers
We share limited personal information with vendors who help us operate the business, including: our checkout/course-hosting platform, video-hosting providers (for streaming course content), email-delivery services, and analytics providers. These providers are only permitted to use your information to perform services on our behalf and are contractually restricted from using it for other purposes. We do not sell your personal information.
06 Data retention
We retain account and purchase records for as long as needed to provide the Products, resolve disputes, and comply with tax, accounting, and legal obligations (typically up to 7 years for financial records). Support correspondence is retained for as long as reasonably necessary to handle related requests. You may request deletion of other personal information as described in Section 7, subject to our legal retention obligations.
07 Your privacy rights
To exercise any of these rights, email support@creatorsai.shop. We will verify your request and respond within the timeframe required by applicable law. We will not discriminate against you for exercising your privacy rights.
08 Children's privacy
Our Products are not directed to children under 13 (or the relevant minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us at support@creatorsai.shop and we will delete it.
09 Security
We use administrative, technical, and physical safeguards designed to protect personal information, including encrypted transmission (HTTPS/TLS), restricted internal access, and reliance on PCI-DSS-compliant payment processing. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10 International users & data transfers
We are based in the United Kingdom and serve customers globally, including in the United States. Personal information may be processed in the UK, the U.S., or other countries where our service providers operate. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for cross-border transfers of personal information originating in the UK or EU.
11 Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page, and, where required by law, we will provide additional notice.
12 Contact us
LUMENKAIRO AI LTD
128 City Road, London, EC1V 2NX, United Kingdom
Email: support@creatorsai.shop